{"id":728,"date":"2019-10-11T16:50:30","date_gmt":"2019-10-11T19:50:30","guid":{"rendered":"https:\/\/www.bybrand.io\/docs\/?post_type=ht_kb&#038;p=728"},"modified":"2025-10-07T20:39:11","modified_gmt":"2025-10-07T23:39:11","slug":"freshdesk-integration","status":"publish","type":"ht_kb","link":"https:\/\/www.bybrand.io\/docs\/article\/freshdesk-integration\/","title":{"rendered":"Activating Freshdesk integration"},"content":{"rendered":"\n<p>With Bybrand&#8217;s integration with <a href=\"https:\/\/www.bybrand.io\/integrations\/freshdesk\" target=\"_blank\" rel=\"noreferrer noopener\">Freshdesk<\/a>, you will be able to manage the email signatures for the support agents. This way, your tickets are sent to contacts, and clients will have a richer HTML email signature, helping with marketing and branding.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\"><strong>Does not work for Freshdesk Sprout<\/strong><br>The API call only works if the agent has permission to assume the identity of a user. <\/p>\n\n\n\n<p>You can see a complete video tutorial of all the steps.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Email signatures manager for Freshdesk - complete guide\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/Ls9BHxf0K4c?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Getting the API key<\/h2>\n\n\n\n<p>You can activate the integration with two quick steps<\/p>\n\n\n\n<p>First, go to Freshdesk&#8217;s administrator area to get the API key. <\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Log in to your support account;<\/li>\n\n\n\n<li>Click on your profile picture in the upper-right corner of your portal;<\/li>\n\n\n\n<li>Go to the profile settings page;<\/li>\n\n\n\n<li>Your API key will be available below the password section, at your right; <\/li>\n<\/ol>\n\n\n\n<p>For more information, <a rel=\"noreferrer noopener\" aria-label=\"read this solution article (abre numa nova aba)\" href=\"https:\/\/support.freshdesk.com\/support\/solutions\/articles\/215517\" target=\"_blank\">read this solution article<\/a> from the support area of Freshdesk.<\/p>\n\n\n\n<p class=\"has-very-light-gray-color has-vivid-cyan-blue-background-color has-text-color has-background\"><strong>API key<\/strong><br>You need to use the API key from the main user in Freshdesk. The same used to create the first account. If you use the key from a normal agent account, you&#8217;ll only be able to change the signature of that agent.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"350\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/freshdesk-api-key.png\" alt=\"Enable Freshdesk integration\" class=\"wp-image-341\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/freshdesk-api-key.png 720w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/freshdesk-api-key-300x146.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/freshdesk-api-key-50x24.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/freshdesk-api-key-60x29.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/freshdesk-api-key-100x49.png 100w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Activating the integration<\/h2>\n\n\n\n<p>Now that you have the API key, go to Bybrand&#8217;s integration section and connect to Freshdesk. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"473\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/1freshdesk-integrations-1-1024x473.png\" alt=\"Bybrand list of Integrations\" class=\"wp-image-4763\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/1freshdesk-integrations-1-1024x473.png 1024w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/1freshdesk-integrations-1-300x139.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/1freshdesk-integrations-1-768x355.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/1freshdesk-integrations-1-50x23.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/1freshdesk-integrations-1-60x28.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/1freshdesk-integrations-1-100x46.png 100w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/1freshdesk-integrations-1.png 1191w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>After, go to the <strong>Add <\/strong>menu, as seen in the image below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"884\" height=\"478\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/2freshdesk-add-1.png\" alt=\"Freshdesk integration manager\" class=\"wp-image-4764\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/2freshdesk-add-1.png 884w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/2freshdesk-add-1-300x162.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/2freshdesk-add-1-768x415.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/2freshdesk-add-1-50x27.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/2freshdesk-add-1-60x32.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/2freshdesk-add-1-100x54.png 100w\" sizes=\"auto, (max-width: 884px) 100vw, 884px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>Fill in the fields of the <strong>domain name<\/strong> and<strong> API key <\/strong>and save. After saving, you&#8217;ll see an option to load the agent list.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"925\" height=\"397\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2020\/04\/freshdesk-load-agents-1.png\" alt=\"Load freshdesk agents list to Bybrand\" class=\"wp-image-1390\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2020\/04\/freshdesk-load-agents-1.png 925w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2020\/04\/freshdesk-load-agents-1-300x129.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2020\/04\/freshdesk-load-agents-1-768x330.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2020\/04\/freshdesk-load-agents-1-50x21.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2020\/04\/freshdesk-load-agents-1-60x26.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2020\/04\/freshdesk-load-agents-1-100x43.png 100w\" sizes=\"auto, (max-width: 925px) 100vw, 925px\" \/><\/figure>\n\n\n\n<p>If your information is correct, your support agents will appear in the list right after clicking on &#8220;Load agents&#8221;.<\/p>\n\n\n\n<p>Done, the integration process is complete.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Adding multiple domains<\/h2>\n\n\n\n<p>Connecting multiple Freshdesk accounts to Bybrand allows you to manage all your Freshdesk installations in one place. This saves time and increases efficiency, allowing you to manage and deploy professional email signatures to support agents more quickly.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"517\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/freshdesk-multi-domains-1-1024x517.png\" alt=\"Freshdesk Multiple domains\" class=\"wp-image-4774\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/freshdesk-multi-domains-1-1024x517.png 1024w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/freshdesk-multi-domains-1-300x151.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/freshdesk-multi-domains-1-768x388.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/freshdesk-multi-domains-1-50x25.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/freshdesk-multi-domains-1-60x30.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/freshdesk-multi-domains-1-100x50.png 100w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2023\/08\/freshdesk-multi-domains-1.png 1187w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Click the <strong>Add<\/strong> menu again to enter a new domain. Domains with the same name are not allowed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Multiple Domains in groups<\/h3>\n\n\n\n<p>Multiple domains also not loaded in Automation. Then you can customize email signatures for each connected domain and keep things organized with different email branding settings for each Freshdesk installation.<\/p>\n\n\n\n<p><strong>Video tutorial:<\/strong> <a href=\"https:\/\/www.youtube.com\/watch?v=ATpkaViu_Ac\" target=\"_blank\" rel=\"noreferrer noopener\">How to add multiple domains to the Freshdesk integration<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Update an individual email signatures<\/h2>\n\n\n\n<p>Now is the time to update the signatures of the support agents. Please look at this quick video to see how simple it is:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Freshdesk - Paste an individual HTML signature for the agent\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/nHvVz80m53g?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Freshdesk&#8217;s integration is also available for the <strong>Automation<\/strong> feature to minimize time lost in <a href=\"https:\/\/www.bybrand.io\/manager\" target=\"_blank\" rel=\"noreferrer noopener\">email signatures management<\/a> for a team and eliminate manual and repetitive tasks.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Working with placeholders<\/h2>\n\n\n\n<p>You can also use <strong>variables<\/strong> in strategic fields, such as:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">\u2013 {{ticket.agent.name}}\n\u2013 {{ticket.agent.email}}\n\u2013 {{ticket.company.name}}<\/pre>\n\n\n\n<p>To have a result like our example:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"779\" height=\"368\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature.png\" alt=\"\" class=\"wp-image-2627\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature.png 779w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature-300x142.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature-768x363.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature-50x24.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature-60x28.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature-100x47.png 100w\" sizes=\"auto, (max-width: 779px) 100vw, 779px\" \/><\/figure>\n\n\n\n<p>Please \u2014 read more about working with Freshdesk placeholders in <a href=\"https:\/\/www.bybrand.io\/docs\/article\/freshdesk-placeholders\/\">this tutorial<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>If you need any clarification or problems while activating the integration with Freshdesk, please get in touch with our support team via email or chat.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this tutorial, we will look at how to enable Bybrand integration with Freshdesk to update support agent email signatures faster.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[58],"ht-kb-tag":[],"class_list":["post-728","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-freshdesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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