{"id":6498,"date":"2025-04-30T18:46:43","date_gmt":"2025-04-30T21:46:43","guid":{"rendered":"https:\/\/www.bybrand.io\/docs\/?post_type=ht_kb&p=6498"},"modified":"2025-04-30T18:46:43","modified_gmt":"2025-04-30T21:46:43","slug":"zohocrm-issues","status":"publish","type":"ht_kb","link":"https:\/\/www.bybrand.io\/docs\/article\/zohocrm-issues\/","title":{"rendered":"Possible issues with Zoho CRM integration"},"content":{"rendered":"\n

Bybrand’s integration with Zoho CRM facilitates the seamless and automated updating of email signatures. Nevertheless, certain challenges may occur during the update process. This article aims to assist you in identifying and addressing the most prevalent issues.<\/p>\n\n\n\n

Insufficient permissions in Zoho CRM<\/h2>\n\n\n\n

One of the most common reasons for signature update failures is the lack of proper permissions for the connected authentication (OAuth) token.<\/p>\n\n\n\n

Solution:<\/strong><\/p>\n\n\n\n

    \n
  1. Access Zoho CRM with the master (Administrator) account – https:\/\/accounts.zoho.com<\/a><\/li>\n\n\n\n
  2. Go to Sessions<\/strong> > Connected Apps<\/strong> > Bybrand<\/strong>.<\/li>\n<\/ol>\n\n\n\n

    Verify that the linked profile has read and write access permission for the users and email fields<\/strong>.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Token expired or revoked<\/h2>\n\n\n\n

    If the Zoho CRM API access token is expired or revoked, the Bybrand integration will stop working.<\/p>\n\n\n\n

    Solution:<\/strong><\/p>\n\n\n\n

      \n
    1. Access the Bybrand dashboard.<\/li>\n\n\n\n
    2. Go to Integrations<\/strong> > Zoho CRM<\/strong>.<\/li>\n\n\n\n
    3. Click Reconnect<\/strong> to renew authentication with your Zoho account.<\/li>\n<\/ol>\n\n\n\n

      Did not use the primary Zoho account<\/h2>\n\n\n\n

      Bybrand integration with Zoho CRM must be done with the primary account (or primary admin account) of the organization. Using a normal user account or with limited permissions, may cause authentication errors and failures in syncing or updating email signatures.<\/p>\n\n\n\n

      Common signs of this problem:<\/strong><\/p>\n\n\n\n

        \n
      • User list is not loading correctly.<\/li>\n\n\n\n
      • Error messages when trying to deploy a signature.<\/li>\n\n\n\n
      • Updated signatures are not reflected in Zoho CRM.<\/li>\n<\/ul>\n\n\n\n

        Solutions:<\/strong><\/p>\n\n\n\n

          \n
        1. Log in to the organization’s primary account in Zoho CRM<\/strong> (usually the one that created the system or has the primary admin email).<\/li>\n\n\n\n
        2. Return to Bybrand and go to Integrations<\/strong> > Zoho CRM<\/strong>.<\/li>\n\n\n\n
        3. Click Disconnect<\/strong>, and then connect using the primary account again.<\/li>\n<\/ol>\n\n\n\n

          Zoho API call limit exceeded<\/h2>\n\n\n\n

          Zoho CRM has daily API call limits depending on your plan. If these limits are exceeded, Bybrand will not be able to update or sync data until the limit is reset.<\/p>\n\n\n\n

          Solution:<\/strong><\/p>\n\n\n\n

            \n
          1. Access your API Usage dashboard in Zoho: Settings<\/strong> > APIs<\/strong> > API Usage<\/strong>.<\/li>\n\n\n\n
          2. Wait for the daily reset (frequently every 24h).<\/li>\n\n\n\n
          3. Please try again after this period.<\/li>\n<\/ol>\n\n\n\n
            \n\n\n\n

            If you have any questions or issues, please contact our customer support via email (help@bybrand.io<\/strong>) or chat.<\/p>\n","protected":false},"excerpt":{"rendered":"

            This article aims to assist you in identifying and addressing the most prevalent issues with the Zoho CRM.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[67],"ht-kb-tag":[],"class_list":["post-6498","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-zohocrm"],"yoast_head":"\nPossible issues with Zoho CRM integration - Bybrand<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bybrand.io\/docs\/article\/zohocrm-issues\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Possible issues with Zoho CRM integration - Bybrand\" \/>\n<meta property=\"og:description\" content=\"This article aims to assist you in identifying and addressing the most prevalent issues with the Zoho CRM.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bybrand.io\/docs\/article\/zohocrm-issues\/\" \/>\n<meta property=\"og:site_name\" content=\"Bybrand\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bybrandio\/\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zoho-oauth-apps.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1161\" \/>\n\t<meta property=\"og:image:height\" content=\"626\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@bybrandio\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bybrand.io\/docs\/article\/zohocrm-issues\/\",\"url\":\"https:\/\/www.bybrand.io\/docs\/article\/zohocrm-issues\/\",\"name\":\"Possible issues with Zoho CRM integration - 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