{"id":541,"date":"2019-09-29T16:30:48","date_gmt":"2019-09-29T19:30:48","guid":{"rendered":"https:\/\/www.bybrand.io\/docs\/?post_type=ht_kb&#038;p=541"},"modified":"2025-02-18T12:23:09","modified_gmt":"2025-02-18T15:23:09","slug":"zohodesk-integration","status":"publish","type":"ht_kb","link":"https:\/\/www.bybrand.io\/docs\/article\/zohodesk-integration\/","title":{"rendered":"Activating Zoho Desk integration"},"content":{"rendered":"\n<p>Zoho Desk is a web-based help desk solution for managing client support. In this tutorial, we will see how to enable Bybrand to help manage email signatures from all support agents.<\/p>\n\n\n\n<p class=\"has-pale-cyan-blue-background-color has-background\"><strong>Important information:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zoho Desk does not allow email updating for Light agents;<\/li>\n\n\n\n<li>Email signature changes can be applied across multiple departments.<\/li>\n\n\n\n<li>Bybrand does not enable the email signature if it is deactivated in the agent&#8217;s profile;<\/li>\n\n\n\n<li>The <strong>Zoho Desk FREE Edition<\/strong> does not support the feature;<\/li>\n\n\n\n<li>Only <strong>Zoho Desk Professional<\/strong> plan allows you to deploy signatures to multiple departments<\/li>\n<\/ul>\n\n\n\n<p><strong>Video tutorial:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Set Up Zoho Desk Integration &amp; Update Agent Signatures\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/oD5iPmXrJGQ?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Activating Zoho Desk integration<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.bybrand.io\/integrations\/zohodesk\">Zoho Desk<\/a> uses the OAuth 2.0 standard sector protocol for the authentication and authorization of third-party applications. Let&#8217;s go through all of the steps in the administration area of Bybrand together.<\/p>\n\n\n\n<p>First, while logged in to <g class=\"gr_ gr_151 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace gr-progress\" id=\"151\" data-gr-id=\"151\">your<\/g> Bybrand account, go to <strong>Integrations <\/strong>\u2013 <strong>Zoho Desk<\/strong>, as illustrated by the image below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"522\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/zohodeskIntegrationList-1024x522.png\" alt=\"Zoho Desk integration\" class=\"wp-image-6220\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/zohodeskIntegrationList-1024x522.png 1024w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/zohodeskIntegrationList-300x153.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/zohodeskIntegrationList-768x391.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/zohodeskIntegrationList-50x25.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/zohodeskIntegrationList-60x31.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/zohodeskIntegrationList-100x51.png 100w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/zohodeskIntegrationList.png 1191w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>On the main integration page, you&#8217;ll see what is possible to do with integration. Next, go to the tab, <strong>Manage<\/strong>, and click in <strong>Sign in <g class=\"gr_ gr_5 gr-alert gr_gramm gr_inline_cards gr_run_anim Punctuation only-del replaceWithoutSep\" id=\"5\" data-gr-id=\"5\">with:<\/g> Zoho Desk<\/strong>, the blue button. <\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter\"><img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"275\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-manage-index.png\" alt=\"Zoho Desk manage page\" class=\"wp-image-365\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-manage-index.png 500w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-manage-index-300x165.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-manage-index-50x28.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-manage-index-60x33.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-manage-index-100x55.png 100w\" sizes=\"auto, (max-width: 500px) 100vw, 500px\" \/><\/figure>\n\n\n\n<p>After clicking, you&#8217;ll be redirected to the Zoho Desk authorization page, looking similar to the image below. You&#8217;ll only be able to complete this step if your Zoho Desk account is an administrator.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"361\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-request-allow.png\" alt=\"Zoho Desk OAuth accept\" class=\"wp-image-366\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-request-allow.png 600w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-request-allow-300x181.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-request-allow-50x30.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-request-allow-60x36.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-request-allow-100x60.png 100w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure>\n\n\n\n<p>Click on <strong>Accept<\/strong> to confirm the authorization.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>If you receive a suc<g class=\"gr_ gr_33 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del multiReplace gr-progress sel\" id=\"33\" data-gr-id=\"33\">c<\/g>ess message, the authorization is complete. Now is time to load the support agents of your organization.<\/p>\n\n\n\n<p>Currently, Bybrand can load agents from the main organization only. Click on the <strong>Load agents<\/strong> button, as illustrated by the image below.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"802\" height=\"454\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/zohodeskIntegrationLoadAgents.png\" alt=\"Zoho Desk load agents\" class=\"wp-image-6222\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/zohodeskIntegrationLoadAgents.png 802w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/zohodeskIntegrationLoadAgents-300x170.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/zohodeskIntegrationLoadAgents-768x435.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/zohodeskIntegrationLoadAgents-50x28.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/zohodeskIntegrationLoadAgents-60x34.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/zohodeskIntegrationLoadAgents-100x57.png 100w\" sizes=\"auto, (max-width: 802px) 100vw, 802px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>If everything is correct, the number of agents will be updated.<\/p>\n\n\n\n<p>Done! Now you are just a few clicks away from updating an email signature of any agent from the support team of your organization or department.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Updating email signature individually<\/h2>\n\n\n\n<p>After the steps above are complete, we&#8217;ll go to the best moment. See how easy it is to update an email signature of an agent in Zoho Desk individually.<\/p>\n\n\n\n<p>Video: create and update an email signature to the Zoho Desk agent.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Zoho Desk - Update an individual HTML email signature\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/0y-fjcmVOqg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>The Bybrand integration with Zoho Desk simplifies the workload for administrators and managers while maintaining full control. You can manage and update email signatures for your entire team with a single click.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">In the Zoho Desk panel<\/h3>\n\n\n\n<p>Bybrand does not enable the signature if it is not enabled in the agent<g class=\"gr_ gr_29 gr-alert gr_gramm gr_inline_cards gr_run_anim Grammar multiReplace gr-progress\" id=\"29\" data-gr-id=\"29\">&#8216;<\/g>s profile, the agent, or administrator must send instructions so that the email signature is enabled in the profile.<\/p>\n\n\n\n<p>See an image of how this is possible in the Zoho Desk panel. <\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"332\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-enable-signature.png\" alt=\"Enabling Zoho Desk agent email signature\" class=\"wp-image-369\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-enable-signature.png 720w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-enable-signature-300x138.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-enable-signature-50x23.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-enable-signature-60x28.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2019\/09\/ZohoDesk-enable-signature-100x46.png 100w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>It&#8217;s done! Please get in touch with our client support if you have any concerns or difficulties with Zoho Desk integration.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/marketplace.zoho.com\/desk\/bybrand-for-zoho-desk\">Email signature manager for Zoho Desk<\/a> on Zoho Marketplace;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Zoho Desk and Automation<\/h2>\n\n\n\n<p>If your company has many agents, and you want to automatically deploy signatures to them, consider accessing the <a href=\"https:\/\/www.bybrand.io\/docs\/article\/zohodesk-departments\/\">Zoho Desk integration under Automation<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A complete step-by-step tutorial on how to activate the Bybrand + Zoho Desk integration.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[59],"ht-kb-tag":[],"class_list":["post-541","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-zohodesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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