{"id":5203,"date":"2024-02-05T20:22:13","date_gmt":"2024-02-05T23:22:13","guid":{"rendered":"https:\/\/www.bybrand.io\/docs\/?post_type=ht_kb&#038;p=5203"},"modified":"2024-02-06T09:45:02","modified_gmt":"2024-02-06T12:45:02","slug":"signature-intercom","status":"publish","type":"ht_kb","link":"https:\/\/www.bybrand.io\/docs\/article\/signature-intercom\/","title":{"rendered":"Creating an HTML email signature with Intercom attributes"},"content":{"rendered":"\n<p>The <strong>Dynamic attributes<\/strong> in the email signatures of the Intercom support platform are customizable fields that allow for the automatic insertion of specific user or system information in each email sent.<\/p>\n\n\n\n<p>In this tutorial, you will learn how to activate the integration to list the dynamic attributes applied in all support emails.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Activating the integration<\/h2>\n\n\n\n<p>To activate, visit the <strong>Integrations<\/strong> menu and click to connect with <strong>Intercom<\/strong>, as can be seen in this example.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"543\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom1-1-1024x543.png\" alt=\"Integrations list.\" class=\"wp-image-5220\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom1-1-1024x543.png 1024w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom1-1-300x159.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom1-1-768x407.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom1-1-50x27.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom1-1-60x32.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom1-1-100x53.png 100w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom1-1.png 1203w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>You will be directed to the main integration page, with some instructions and what is possible to do.<\/p>\n\n\n\n<p>These are the variables that will be available in the signature editor.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom2-1-1024x706.png\" alt=\"Intercom integration page in Bybrand.\" class=\"wp-image-5221\" width=\"668\" height=\"460\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom2-1-1024x706.png 1024w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom2-1-300x207.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom2-1-768x529.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom2-1-50x34.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom2-1-60x41.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom2-1-100x69.png 100w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/integrations-intercom2-1.png 1188w\" sizes=\"auto, (max-width: 668px) 100vw, 668px\" \/><\/figure>\n\n\n\n<p>Here is the list of useful user variables that you can also manually use in HTML mode:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>{{message.author.first_name}}<\/li>\n\n\n\n<li>{{message.author.name}}<\/li>\n\n\n\n<li>{{message.author.job_title}}<\/li>\n\n\n\n<li>{{message.author.phone_number}}<\/li>\n\n\n\n<li>{{message.author.department}}<\/li>\n\n\n\n<li>{{message.author.email}}<\/li>\n\n\n\n<li>{{app.name}}<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">More about Intercom signatures<\/h3>\n\n\n\n<p>You can see more about Intercom signature following in <a href=\"https:\/\/www.intercom.com\/help\/en\/articles\/6884806-customize-email-signature\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">this link<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Creating an email signature for Intercom<\/h2>\n\n\n\n<p>An email signature for Intercom&#8217;s proactive support provides an effective way to personalize email communications, making them more relevant and useful to the recipient.<\/p>\n\n\n\n<p>For example, they may include the recipient&#8217;s name, company account details, or information about a specific support ticket.<\/p>\n\n\n\n<p>In this step-by-step video, you can watch all the steps above.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Creating An Email Signature With Attributes For Intercom Proactive Support\" width=\"1200\" height=\"675\" src=\"https:\/\/www.youtube.com\/embed\/OVetjiLU4qc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Example of an email signature<\/strong><\/h3>\n\n\n\n<p>Below, we have an example of an email signature created as the HTML editor of Bybrand, and with four Intercom variables.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/intercomSign2-1.png\" alt=\"Intercom email signature example with attributes.\" class=\"wp-image-5222\" width=\"431\" height=\"187\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/intercomSign2-1.png 574w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/intercomSign2-1-300x130.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/intercomSign2-1-50x22.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/intercomSign2-1-60x26.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/02\/intercomSign2-1-100x43.png 100w\" sizes=\"auto, (max-width: 431px) 100vw, 431px\" \/><figcaption class=\"wp-element-caption\">Intercom email signature example.<\/figcaption><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity is-style-dots\"\/>\n\n\n\n<p>Please write to our support if you have any doubts or difficulties.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We will show how to create an HTML email signature with attributes for Intercom.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[87],"ht-kb-tag":[],"class_list":["post-5203","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-placeholders-only"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Creating an HTML email signature with Intercom attributes - Bybrand<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bybrand.io\/docs\/article\/signature-intercom\/\" \/>\n<meta property=\"og:locale\" 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