{"id":4265,"date":"2022-09-08T19:27:40","date_gmt":"2022-09-08T22:27:40","guid":{"rendered":"https:\/\/www.bybrand.io\/docs\/?post_type=ht_kb&#038;p=4265"},"modified":"2025-08-15T18:44:40","modified_gmt":"2025-08-15T21:44:40","slug":"zohodesk-issues-update","status":"publish","type":"ht_kb","link":"https:\/\/www.bybrand.io\/docs\/article\/zohodesk-issues-update\/","title":{"rendered":"Possible issues with Zoho Desk integration"},"content":{"rendered":"\n<p>We&#8217;ve gathered the frequent issues with Zoho Desk integration when you try to update an email signature for a support agent on the platform.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"integracao-inativa\">Integration inactive<\/h2>\n\n\n\n<p>When trying to update an individual email signature within an <strong>Automation<\/strong>, the action will fail if you have the integration removed. To check, visit the menu\u00a0<strong>Integrations<\/strong>\u00a0\u2013\u00a0<strong>Zoho Desk<\/strong>. And then activate it again.<\/p>\n\n\n\n<p>In contrast, when attempting to update a normal signature, if the Zoho Desk integration is removed, the section will not appear.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Revoked connected apps<\/h2>\n\n\n\n<p>You may have revoked the Zoho Desk integration in the third-party application area for some reason. To fix this, remove the old integration, then add the integration again into Bybrand.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/accounts.zoho.com\">https:\/\/accounts.zoho.com<\/a><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"552\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zoho-oauth-apps-1024x552.png\" alt=\"Zoho Desk third-party application area\" class=\"wp-image-4258\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zoho-oauth-apps-1024x552.png 1024w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zoho-oauth-apps-300x162.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zoho-oauth-apps-768x414.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zoho-oauth-apps-50x27.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zoho-oauth-apps-60x32.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zoho-oauth-apps-100x54.png 100w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zoho-oauth-apps.png 1161w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"agente-removido-ou-inativo-no-freshdesk\">Agent removed or inactive<\/h2>\n\n\n\n<p>For some reason, the agent has been removed from Zoho Desk, and you haven&#8217;t updated the agent list in Bybrand. Therefore, the action will show an error when trying to upgrade to an inactive agent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Did not use the primary account<\/h2>\n\n\n\n<p>To deploy the signatures of other agents in Zoho Desk, you need to install the Bybrand integration using the primary Zoho Desk account. If the integration is installed using a regular agent account, the implementation of email signatures will not work properly.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"276\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/deskzoho_primary_account-1024x276.png\" alt=\"Zoho Desk primary account.\" class=\"wp-image-6053\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/deskzoho_primary_account-1024x276.png 1024w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/deskzoho_primary_account-300x81.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/deskzoho_primary_account-768x207.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/deskzoho_primary_account-50x13.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/deskzoho_primary_account-60x16.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/deskzoho_primary_account-100x27.png 100w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/deskzoho_primary_account.png 1186w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Light agent<\/h2>\n\n\n\n<p>The integration does not work with light agents.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Multi-departments<\/h2>\n\n\n\n<p>Only the <strong>Zoho Desk Professional Edition<\/strong> plan supports deployment of email signatures to mul-departments. So, if your Zoho Desk account is not on this plan or higher, do not enable the multi-department option.<\/p>\n\n\n\n<p>Keep the option disabled for the <strong>Express<\/strong> or <strong>Standard<\/strong> plan.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"827\" height=\"441\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zohodeskIntegrationMultiDepart.png\" alt=\"\" class=\"wp-image-6230\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zohodeskIntegrationMultiDepart.png 827w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zohodeskIntegrationMultiDepart-300x160.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zohodeskIntegrationMultiDepart-768x410.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zohodeskIntegrationMultiDepart-50x27.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zohodeskIntegrationMultiDepart-60x32.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zohodeskIntegrationMultiDepart-100x53.png 100w\" sizes=\"auto, (max-width: 827px) 100vw, 827px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Invalid department for the agent<\/h2>\n\n\n\n<p>If the agent isn&#8217;t in the Zoho Desk department, the subscription deployment will display an error.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Zoho API call limit exceeded<\/h2>\n\n\n\n<p>Zoho Desk has daily API call limits depending on your plan. If these limits are exceeded, Bybrand will not be able to update or sync data until the limit expires.<\/p>\n\n\n\n<p><strong>Solution:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to your API Usage dashboard in Zoho: <strong>Settings<\/strong> &gt; <strong>APIs<\/strong> &gt; <strong>API Usage<\/strong>.<\/li>\n\n\n\n<li>Wait for the daily reset (usually every 24 hours).<\/li>\n\n\n\n<li>Try again after this period.<\/li>\n\n\n\n<li>If needed, contact Zoho Support to increase the limit (for enterprise plans).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>If you need any clarification or have any problems, don\u2019t hesitate to contact our customer support via email (<strong>help@bybrand.io<\/strong>) or chat.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequent issues with Zoho Desk integration when you try to update an email signature for a support agent.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[59],"ht-kb-tag":[],"class_list":["post-4265","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-zohodesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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