{"id":2642,"date":"2021-05-27T16:30:09","date_gmt":"2021-05-27T19:30:09","guid":{"rendered":"https:\/\/www.bybrand.io\/docs\/?post_type=ht_kb&#038;p=2642"},"modified":"2021-05-27T16:32:59","modified_gmt":"2021-05-27T19:32:59","slug":"freshdesk-placeholders","status":"publish","type":"ht_kb","link":"https:\/\/www.bybrand.io\/docs\/article\/freshdesk-placeholders\/","title":{"rendered":"Freshdesk placeholders in email signature"},"content":{"rendered":"\n<p>The <a rel=\"noreferrer noopener\" href=\"https:\/\/www.bybrand.io\/integrations\/freshdesk\" target=\"_blank\">Freshdesk<\/a> helpdesk software allows you to add placeholders to your email signatures. Thus, it is possible to personalize the service of the email channel with data from each agent.<\/p>\n\n\n\n<p>Placeholders are dynamic content that you can add in the body of the email or in the block of an email signature, such as: agent name, position, company name.<\/p>\n\n\n\n<p>The list is huge; here are some frequent ones to use in an email signature.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>{{ticket.agent.name}}<\/li><li>{{helpdesk_name}}<\/li><li>{{ticket.agent.job_title}}<\/li><li>{{ticket.agent.email}}<\/li><\/ul>\n\n\n\n<p>You can see a complete list in this article in the Freshdesk knowledge base, with all placeholders available by default.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/support.freshdesk.com\/support\/solutions\/articles\/52630-understanding-dynamic-content-and-placeholders\" target=\"_blank\" rel=\"noreferrer noopener\">Understanding dynamic content and placeholders<\/a>;<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Email signature with placeholders<\/h2>\n\n\n\n<p>Here is an example of an email signature created with the Bybrand <a href=\"https:\/\/www.bybrand.io\/editor\" target=\"_blank\" rel=\"noreferrer noopener\">editor<\/a>, which can be customized using placeholders.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"779\" height=\"368\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature.png\" alt=\"\" class=\"wp-image-2627\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature.png 779w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature-300x142.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature-768x363.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature-50x24.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature-60x28.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature-100x47.png 100w\" sizes=\"auto, (max-width: 779px) 100vw, 779px\" \/><\/figure>\n\n\n\n<p>In addition, note that it is possible to add customization such as: bold, font color, and text size in each element.<\/p>\n\n\n\n<p>Again, here is an example of the actual result when you reply to a ticket by email. The entire content of the placeholder has been updated to the agent&#8217;s data responsible for the ticket.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"971\" height=\"391\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-ticket-reply.png\" alt=\"\" class=\"wp-image-2628\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-ticket-reply.png 971w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-ticket-reply-300x121.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-ticket-reply-768x309.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-ticket-reply-50x20.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-ticket-reply-60x24.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-ticket-reply-100x40.png 100w\" sizes=\"auto, (max-width: 971px) 100vw, 971px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Some placeholders are unavailable<\/h2>\n\n\n\n<p>So if that is your case, it turns out that some placeholders are not showing up. Note that dynamic content is only loaded when it has linked data (agent).<\/p>\n\n\n\n<p>For example, in our case above. If the agent is not associated with the ticket, the signature will appear with the data empty.<\/p>\n\n\n\n<p>Read more about it <a href=\"https:\/\/support.freshdesk.com\/support\/solutions\/articles\/87018-why-some-placeholders-are-unavailable-in-the-placeholders-popup\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Related<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.bybrand.io\/docs\/article\/freshdesk-integration\/\">Activating Freshdesk integration<\/a>;<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to work with Freshdesk placeholders on the agent&#8217;s email signature.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[58],"ht-kb-tag":[],"class_list":["post-2642","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-freshdesk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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