{"id":6492,"date":"2025-04-30T18:39:45","date_gmt":"2025-04-30T21:39:45","guid":{"rendered":"https:\/\/www.bybrand.io\/docs\/?post_type=ht_kb&p=6492"},"modified":"2025-04-30T18:47:03","modified_gmt":"2025-04-30T21:47:03","slug":"zohocrm-problemas","status":"publish","type":"ht_kb","link":"https:\/\/www.bybrand.io\/docs\/pt-br\/article\/zohocrm-problemas\/","title":{"rendered":"Poss\u00edveis problemas com a integra\u00e7\u00e3o do Zoho CRM"},"content":{"rendered":"\n

A integra\u00e7\u00e3o da Bybrand com o Zoho CRM permite atualizar assinaturas de e-mail de maneira pr\u00e1tica e autom\u00e1tica. No entanto, alguns problemas podem surgir durante o processo de atualiza\u00e7\u00e3o. Este artigo ajuda a identificar e resolver os problemas mais comuns.<\/p>\n\n\n\n

Permiss\u00f5es insuficientes no Zoho CRM<\/h2>\n\n\n\n

Um dos motivos mais comuns para falhas na atualiza\u00e7\u00e3o de assinaturas \u00e9 a falta de permiss\u00f5es adequadas para o token de autentica\u00e7\u00e3o (OAuth) conectado.<\/p>\n\n\n\n

Solu\u00e7\u00e3o:<\/strong><\/p>\n\n\n\n

    \n
  1. Acesse o Zoho CRM com a conta principal (Administrador) – https:\/\/accounts.zoho.com<\/a><\/li>\n\n\n\n
  2. V\u00e1 para Sess\u00f5es > Aplicativos conectados > Bybrand<\/strong>.<\/li>\n<\/ol>\n\n\n\n

    Verifique se o perfil vinculado tem permiss\u00e3o de acesso de leitura e grava\u00e7\u00e3o para os usu\u00e1rios e campos de e-mail<\/strong>.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Token expirado ou revogado<\/h2>\n\n\n\n

    Se o token de acesso \u00e0 API Zoho CRM estiver expirado ou revogado, a integra\u00e7\u00e3o com a Bybrand deixar\u00e1 de funcionar.<\/p>\n\n\n\n

    Solu\u00e7\u00e3o:<\/strong><\/p>\n\n\n\n

      \n
    1. Acesse o painel da Bybrand.<\/li>\n\n\n\n
    2. V\u00e1 at\u00e9 Integra\u00e7\u00f5es > Zoho CRM<\/strong>.<\/li>\n\n\n\n
    3. Clique em Reconectar<\/strong> para renovar a autentica\u00e7\u00e3o com sua conta Zoho.<\/li>\n<\/ol>\n\n\n\n

      N\u00e3o usou a conta prim\u00e1ria do Zoho<\/h2>\n\n\n\n

      A integra\u00e7\u00e3o da Bybrand com o Zoho CRM deve ser feita com a conta prim\u00e1ria (ou conta principal de administrador)<\/strong> da organiza\u00e7\u00e3o. Usar uma conta de um usu\u00e1rio comum ou com permiss\u00f5es limitadas pode causar erros de autentica\u00e7\u00e3o e falhas na sincroniza\u00e7\u00e3o ou atualiza\u00e7\u00e3o de assinaturas de e-mail.<\/p>\n\n\n\n

      Sinais comuns desse problema:<\/strong><\/p>\n\n\n\n

        \n
      • A lista de usu\u00e1rios n\u00e3o \u00e9 carregada corretamente.<\/li>\n\n\n\n
      • Mensagens de erro durante a tentativa de implantar uma assinatura.<\/li>\n\n\n\n
      • Assinaturas atualizadas n\u00e3o s\u00e3o refletidas no Zoho CRM.<\/li>\n<\/ul>\n\n\n\n

        Solu\u00e7\u00e3o:<\/strong><\/p>\n\n\n\n

          \n
        1. Acesse a conta principal da organiza\u00e7\u00e3o no Zoho CRM<\/strong> (geralmente a que criou o sistema ou tem o e-mail de administrador principal).<\/li>\n\n\n\n
        2. Retorne \u00e0 Bybrand e v\u00e1 para Integra\u00e7\u00f5es > Zoho CRM<\/strong>.<\/li>\n\n\n\n
        3. Clique em Desconectar<\/strong>, e depois conecte usando novamente a conta prim\u00e1ria.<\/li>\n<\/ol>\n\n\n\n

          Limite de chamadas da API do Zoho excedido<\/h2>\n\n\n\n

          O Zoho CRM possui limites di\u00e1rios de chamadas \u00e0 API, dependendo do seu plano. Se esses limites forem excedidos, a Bybrand n\u00e3o conseguir\u00e1 atualizar ou sincronizar dados at\u00e9 que o limite seja resetado.<\/p>\n\n\n\n

          Solu\u00e7\u00e3o:<\/strong><\/p>\n\n\n\n

            \n
          1. Acesse seu painel de uso da API no Zoho: Configura\u00e7\u00f5es > APIs > API Usage<\/strong>.<\/li>\n\n\n\n
          2. Aguarde o reset di\u00e1rio (geralmente a cada 24h).<\/li>\n\n\n\n
          3. Tente novamente ap\u00f3s esse per\u00edodo.<\/li>\n<\/ol>\n\n\n\n
            \n\n\n\n

            Se voc\u00ea tiver alguma d\u00favida ou problema, entre em contato com nosso suporte ao cliente por e-mail (help@bybrand.io<\/strong>) ou chat.<\/p>\n","protected":false},"excerpt":{"rendered":"

            Este artigo tem como objetivo ajudar voc\u00ea a identificar e resolver os problemas mais comuns do Zoho CRM.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[66],"ht-kb-tag":[],"class_list":["post-6492","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-zohocrm-pt"],"yoast_head":"\nPoss\u00edveis problemas com a integra\u00e7\u00e3o do Zoho CRM - Bybrand<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bybrand.io\/docs\/pt-br\/article\/zohocrm-problemas\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Poss\u00edveis problemas com a integra\u00e7\u00e3o do Zoho CRM - Bybrand\" \/>\n<meta property=\"og:description\" content=\"Este artigo tem como objetivo ajudar voc\u00ea a identificar e resolver os problemas mais comuns do Zoho CRM.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bybrand.io\/docs\/pt-br\/article\/zohocrm-problemas\/\" \/>\n<meta property=\"og:site_name\" content=\"Bybrand\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bybrandio\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-30T21:47:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/zoho-oauth-apps.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1161\" \/>\n\t<meta property=\"og:image:height\" content=\"626\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@bybrandio\" \/>\n<meta name=\"twitter:label1\" content=\"Est. tempo de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bybrand.io\/docs\/pt-br\/article\/zohocrm-problemas\/\",\"url\":\"https:\/\/www.bybrand.io\/docs\/pt-br\/article\/zohocrm-problemas\/\",\"name\":\"Poss\u00edveis problemas com a integra\u00e7\u00e3o do Zoho CRM - 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