{"id":4228,"date":"2022-09-08T18:31:20","date_gmt":"2022-09-08T21:31:20","guid":{"rendered":"https:\/\/www.bybrand.io\/docs\/?post_type=ht_kb&#038;p=4228"},"modified":"2025-08-18T16:47:27","modified_gmt":"2025-08-18T19:47:27","slug":"freshdesk-problemas-ao-atualizar","status":"publish","type":"ht_kb","link":"https:\/\/www.bybrand.io\/docs\/pt-br\/article\/freshdesk-problemas-ao-atualizar\/","title":{"rendered":"Poss\u00edveis problemas com a integra\u00e7\u00e3o do Freshdesk"},"content":{"rendered":"\n<p>Reunimos aqui os problemas frequentes com a integra\u00e7\u00e3o do Freshdesk, para quando voc\u00ea tenta atualizar uma assinatura de e-mail para a conta de um agente de suporte.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Plano Sprout ou Free<\/h2>\n\n\n\n<p>O acesso \u00e0 API do Freshdesk n\u00e3o est\u00e1 habilitado para o plano <em>Sprout<\/em> (antigo) e agora renomeado para Free. Portanto, se sua conta estiver nesse plano, n\u00e3o \u00e9 poss\u00edvel usar a integra\u00e7\u00e3o.<\/p>\n\n\n\n<p>Uma alternativa \u00e9 atualizar a assinatura manualmente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A chave da API foi alterada<\/h2>\n\n\n\n<p>Se isso acontecer, a Bybrand perde as permiss\u00f5es para atualizar a assinatura remotamente na conta do agente. Para resolver isso, remova a integra\u00e7\u00e3o anterior com a chave da API antiga, adicionando novamente em seguida com a nova chave.<\/p>\n\n\n\n<p>Mais informa\u00e7\u00f5es sobre como copiar a chave da API do Freshdesk:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/support.freshdesk.com\/support\/solutions\/articles\/215517\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/support.freshdesk.com\/support\/solutions\/articles\/215517<\/a><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/freshdesk_api-1024x510.png\" alt=\"Copiar a chave da API do Freshdesk\" class=\"wp-image-4233\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/freshdesk_api-1024x510.png 1024w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/freshdesk_api-300x149.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/freshdesk_api-768x382.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/freshdesk_api-50x25.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/freshdesk_api-60x30.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/freshdesk_api-100x50.png 100w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/freshdesk_api.png 1487w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>A seguir, um v\u00eddeo mostrando como renovar a chave de API do Freshdesk na Bybrand. A reinstala\u00e7\u00e3o da integra\u00e7\u00e3o n\u00e3o afeta as assinaturas de e-mail dos agentes.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" controls src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/Freshdesk_Reinstall.mp4\"><\/video><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Integra\u00e7\u00e3o desvinculado na automa\u00e7\u00e3o<\/h2>\n\n\n\n<p>Se por algum motivo voc\u00ea remover a integra\u00e7\u00e3o nas configura\u00e7\u00f5es, vai precisar vincul\u00e1-la novamente na automa\u00e7\u00e3o. Uma mensagem de aviso sempre aparece se um dom\u00ednio do Freshdesk n\u00e3o est\u00e1 vinculado para a automa\u00e7\u00e3o.<\/p>\n\n\n\n<p>Exemplo de erro ao tentar rodar a a\u00e7\u00e3o de <strong>Atualizar em massa<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"913\" height=\"532\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/09\/freshdesk_rel_department_integration.png\" alt=\"Integra\u00e7\u00e3o desvinculado do departamento.\" class=\"wp-image-5798\" style=\"width:668px;height:389px\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/09\/freshdesk_rel_department_integration.png 913w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/09\/freshdesk_rel_department_integration-300x175.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/09\/freshdesk_rel_department_integration-768x448.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/09\/freshdesk_rel_department_integration-50x29.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/09\/freshdesk_rel_department_integration-60x35.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2024\/09\/freshdesk_rel_department_integration-100x58.png 100w\" sizes=\"auto, (max-width: 913px) 100vw, 913px\" \/><\/figure>\n\n\n\n<p>Para resolver esse problema, simplesmente vincule o dom\u00ednio da integra\u00e7\u00e3o Freshdesk clicando no link <strong>Selecionar<\/strong>. Ap\u00f3s salvar a altera\u00e7\u00e3o, volte novamente na a\u00e7\u00e3o de Atualizar em massa, a mensagem de alerta n\u00e3o vai aparecer mais.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Sem permiss\u00e3o de administrador<\/h2>\n\n\n\n<p>A chave da API deve ser a da conta principal do Freshdesk, com permiss\u00f5es para assumir a identidade de todos os agentes. Assim, a Bybrand pode atualizar a assinatura de e-mail em qualquer agente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Agente removido ou inativo no Freshdesk<\/h2>\n\n\n\n<p>Por algum motivo, o agente foi removido no Freshdesk e voc\u00ea n\u00e3o atualizou a lista de agentes na Bybrand. Ao tentar atualizar para um agente inativo tamb\u00e9m vai apresentar erro.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Dom\u00ednio incorreto<\/h2>\n\n\n\n<p>Certifique-se de inserir exatamente o dom\u00ednio da sua conta Freshdesk durante a instala\u00e7\u00e3o. O dom\u00ednio correto segue o formato: <code>nomedaempresa.freshdesk.com<\/code>. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"803\" height=\"303\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/freshdesk_domain_list.png\" alt=\"Freshdesk adicionar dom\u00ednio na Bybrand.\" class=\"wp-image-6893\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/freshdesk_domain_list.png 803w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/freshdesk_domain_list-300x113.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/freshdesk_domain_list-768x290.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/freshdesk_domain_list-50x19.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/freshdesk_domain_list-60x23.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2022\/09\/freshdesk_domain_list-100x38.png 100w\" sizes=\"auto, (max-width: 803px) 100vw, 803px\" \/><\/figure>\n\n\n\n<p>Evite usar varia\u00e7\u00f5es como <code>www.nomedaempresa.freshdesk.com<\/code> ou inserir links de p\u00e1ginas internas do painel do Freshdesk. Em caso de d\u00favida, acesse sua conta do Freshdesk e verifique a barra de endere\u00e7os do navegador para confirmar o dom\u00ednio exato.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Assinatura de e-mail com Emojis<\/h2>\n\n\n\n<p>Atualmente, o Freshdesk n\u00e3o suporta emojis na assinatura de e-mail, ent\u00e3o se adicionar emojis o conte\u00fado da linha n\u00e3o vai aparecer. Alternativamente, pode substituir emojis por \u00edcones.<\/p>\n\n\n\n<p>Encontre \u00edcones gratuitos no <a href=\"https:\/\/www.iconfinder.com?ref=bybrand\" target=\"_blank\" rel=\"noreferrer noopener\">Iconfinder.com<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>Se voc\u00ea tiver alguma d\u00favida ou problema, entre em contato com nosso suporte ao cliente por e-mail (<strong>help@bybrand.io<\/strong>) ou chat.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Reunimos os problemas frequentes com a integra\u00e7\u00e3o do Freshdesk quando voc\u00ea tenta atualizar uma assinatura de e-mail para um agente de suporte.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[52],"ht-kb-tag":[],"class_list":["post-4228","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-freshdesk-pt"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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