{"id":2626,"date":"2021-05-27T16:13:26","date_gmt":"2021-05-27T19:13:26","guid":{"rendered":"https:\/\/www.bybrand.io\/docs\/?post_type=ht_kb&#038;p=2626"},"modified":"2021-05-27T16:31:50","modified_gmt":"2021-05-27T19:31:50","slug":"freshdesk-placeholders-pt","status":"publish","type":"ht_kb","link":"https:\/\/www.bybrand.io\/docs\/pt-br\/article\/freshdesk-placeholders-pt\/","title":{"rendered":"Freshdesk placeholders na assinatura de e-mail"},"content":{"rendered":"\n<p>O software de atendimento ao cliente <a href=\"https:\/\/www.bybrand.io\/pt\/integrations\/freshdesk\" target=\"_blank\" rel=\"noreferrer noopener\">Freshdesk<\/a>, permite que voc\u00ea adicione placeholders <em>(espa\u00e7os reservados)<\/em> nas assinaturas de e-mail. Assim, \u00e9 poss\u00edvel personalizar o atendimento do canal de e-mail com dados de cada agente.<\/p>\n\n\n\n<p>Placeholders s\u00e3o conte\u00fados din\u00e2micos que voc\u00ea pode adicionar no corpo do e-mail ou no bloco de uma assinatura de e-mail, como: nome do agente, cargo, nome da empresa.<\/p>\n\n\n\n<p>A lista \u00e9 enorme, aqui est\u00e3o alguns frequentes para serem usados na assinatura de e-mail.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>{{ticket.agent.name}}<\/li><li>{{helpdesk_name}}<\/li><li>{{ticket.agent.job_title}}<\/li><li>{{ticket.agent.email}}<\/li><\/ul>\n\n\n\n<p>Voc\u00ea pode ver uma lista completa nesse artigo na base de conhecimento do Freshdesk, com todos os marcadores de posi\u00e7\u00e3o dispon\u00edveis por padr\u00e3o.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/support.freshdesk.com\/support\/solutions\/articles\/52630-understanding-dynamic-content-and-placeholders\" target=\"_blank\" rel=\"noreferrer noopener\">Understanding dynamic content and placeholders<\/a>;<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Assinatura de e-mail com placeholders<\/h2>\n\n\n\n<p>Aqui temos um exemplo de uma assinatura de e-mail criada com o <a href=\"https:\/\/www.bybrand.io\/pt\/editor\" target=\"_blank\" rel=\"noreferrer noopener\">editor<\/a> da Bybrand, pode ser personalizada com usando placeholders.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"779\" height=\"368\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature.png\" alt=\"\" class=\"wp-image-2627\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature.png 779w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature-300x142.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature-768x363.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature-50x24.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature-60x28.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/bybrand-freshdesk-signature-100x47.png 100w\" sizes=\"auto, (max-width: 779px) 100vw, 779px\" \/><\/figure>\n\n\n\n<p>Em adicional, observe que \u00e9 poss\u00edvel adicionar customiza\u00e7\u00e3o como: negrito, cor da fonte e tamanho em cada elemento.<\/p>\n\n\n\n<p>Novamente, aqui temos um exemplo do resultado real quando voc\u00ea responde um ticket por e-mail. Todo o conte\u00fado do placeholder foi atualizado para os dados do agente respons\u00e1vel pelo ticket.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"971\" height=\"391\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-ticket-reply.png\" alt=\"\" class=\"wp-image-2628\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-ticket-reply.png 971w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-ticket-reply-300x121.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-ticket-reply-768x309.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-ticket-reply-50x20.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-ticket-reply-60x24.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-ticket-reply-100x40.png 100w\" sizes=\"auto, (max-width: 971px) 100vw, 971px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Conte\u00fado n\u00e3o est\u00e1 aparecendo<\/h2>\n\n\n\n<p>Se esse for o seu caso, que acontece que alguns marcadores de posi\u00e7\u00e3o n\u00e3o est\u00e3o aparecendo. Observe que o conte\u00fado din\u00e2mico s\u00f3 \u00e9 carregando quando tem dados vinculados.<\/p>\n\n\n\n<p>Por exemplo, em nosso caso acima. Se o agente n\u00e3o estiver associado ao ticket a assinatura vai aparecer com os dados vazio.<\/p>\n\n\n\n<p>Leia mais sobre isso <a href=\"https:\/\/support.freshdesk.com\/support\/solutions\/articles\/87018-why-some-placeholders-are-unavailable-in-the-placeholders-popup\" target=\"_blank\" rel=\"noreferrer noopener\">aqui<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Relacionado<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.bybrand.io\/docs\/pt-br\/article\/integracao-freshdesk\/\">Como ativar a integra\u00e7\u00e3o com Freshdesk<\/a>;<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Aprenda como trabalhar com  placeholders do Freshdesk na assinatura de e-mail do agente.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[52],"ht-kb-tag":[],"class_list":["post-2626","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-freshdesk-pt"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - 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