{"id":2585,"date":"2021-05-25T14:51:57","date_gmt":"2021-05-25T17:51:57","guid":{"rendered":"https:\/\/www.bybrand.io\/docs\/?post_type=ht_kb&#038;p=2585"},"modified":"2025-05-27T16:53:23","modified_gmt":"2025-05-27T19:53:23","slug":"freshdesk-departamentos","status":"publish","type":"ht_kb","link":"https:\/\/www.bybrand.io\/docs\/pt-br\/article\/freshdesk-departamentos\/","title":{"rendered":"Gerenciar assinaturas de agentes do Freshdesk com automa\u00e7\u00e3o"},"content":{"rendered":"\n<p>Se sua empresa tem in\u00fameras agentes de help desk, vamos dizer, mais do que 10 na equipe. Conv\u00e9m voc\u00ea fazer o gerenciamento de assinaturas de e-mail usando o recurso de automa\u00e7\u00e3o.<\/p>\n\n\n\n<p>Al\u00e9m disso, ter\u00e1 funcionalidades que ir\u00e3o evitar tarefas manuais e repetitivas como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Atualiza\u00e7\u00e3o em massa;<\/li>\n\n\n\n<li>Campos de espa\u00e7os reservados;<\/li>\n\n\n\n<li>Cria\u00e7\u00e3o autom\u00e1tica de assinaturas de e-mail.<\/li>\n<\/ul>\n\n\n\n<p>Neste tutorial passo a passo, vamos exibir como gerenciar assinaturas de e-mail usando uma automa\u00e7\u00e3o. Ou assista ao <a href=\"#video-tutorial\">v\u00eddeo tutorial aqui<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Importe a partir da integra\u00e7\u00e3o com Freshdesk<\/h2>\n\n\n\n<p>Para as etapas a seguir, vamos considerar que voc\u00ea j\u00e1 tenha a integra\u00e7\u00e3o ativa em sua conta. Caso ainda n\u00e3o tenha ativado, veja esse tutorial para faz\u00ea-lo.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.bybrand.io\/docs\/pt-br\/article\/integracao-freshdesk\/\">Ativando a integra\u00e7\u00e3o Freshdesk<\/a>.<\/li>\n<\/ul>\n\n\n\n<p>Em seguida, visite o menu <strong>Automa\u00e7\u00f5es<\/strong> e crie um novo grupo que vai representar a assinatura de e-mail padr\u00e3o para os agentes.<\/p>\n\n\n\n<p>Veja um exemplo da \u00e1rea de importa\u00e7\u00e3o:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1006\" height=\"530\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department1.png\" alt=\"Importar a partir da integra\u00e7\u00e3o com Freshdesk\" class=\"wp-image-2586\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department1.png 1006w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department1-300x158.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department1-768x405.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department1-50x26.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department1-60x32.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department1-100x53.png 100w\" sizes=\"auto, (max-width: 1006px) 100vw, 1006px\" \/><\/figure>\n\n\n\n<p>Na etapa seguinte, selecione o tipo de agente que deseja importar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fulltime<\/li>\n\n\n\n<li>Ocasional<\/li>\n<\/ul>\n\n\n\n<p>Em nosso exemplo, vamos selecionar o <strong>Fulltime<\/strong> e importar todos.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"412\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department2-1024x412.png\" alt=\"Importar todos os agentes do Freshdesk\" class=\"wp-image-2587\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department2-1024x412.png 1024w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department2-300x121.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department2-768x309.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department2-50x20.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department2-60x24.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department2-100x40.png 100w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department2.png 1196w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Em seguida, voc\u00ea ser\u00e1 direcionado para a segunda etapa que \u00e9 a de <strong>Associar uma assinatura<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Definindo uma assinatura para os agentes<\/h2>\n\n\n\n<p>Na segunda etapa, deve definir uma assinatura de e-mail padr\u00e3o para os agentes de help desk. Observe que a assinatura deve ter os espa\u00e7os reservados da integra\u00e7\u00e3o Freshdesk, sendo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>name<\/li>\n\n\n\n<li>email<\/li>\n\n\n\n<li>jobTitle<\/li>\n\n\n\n<li>mobile<\/li>\n\n\n\n<li>phone<\/li>\n<\/ul>\n\n\n\n<p>Para facilitar o nosso exemplo, vamos escolher uma assinatura de e-mail pr\u00e9-criada. No entanto, note que pode criar uma pr\u00f3pria com o nosso <a href=\"https:\/\/www.bybrand.io\/pt\/editor\" target=\"_blank\" rel=\"noreferrer noopener\">editor<\/a>.<\/p>\n\n\n\n<p>Aqui temos um exemplo:<\/p>\n\n\n\n<div class=\"wp-block-ht-blocks-image hb-magnify\"><div class=\"hb-magnify__large\"><\/div><img decoding=\"async\" class=\"hb-magnify__small\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2021\/05\/freshdesk-department3-1.png\" width=\"720\"\/><\/div>\n\n\n\n<p>Ap\u00f3s selecionar a assinatura a cria\u00e7\u00e3o estar\u00e1 completa.  Todos os agentes ter\u00e3o uma assinatura de e-mail padr\u00e3o.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Atualizando a assinatura de e-mail na conta do agente<\/h2>\n\n\n\n<p>Agora vem a melhor parte.<\/p>\n\n\n\n<p>Voc\u00ea pode usar o recurso de <strong>Atualiza\u00e7\u00e3o em massa,<\/strong> para atualizar as assinaturas automaticamente diretamente no Freshdesk.<\/p>\n\n\n\n<p>Aqui temos um exemplo de onde fica localizado o bot\u00e3o.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"835\" height=\"433\" src=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2025\/05\/ZohoDeskBulkUpdate-edited.png\" alt=\"Atualiza\u00e7\u00e3o em massa de assinatura.\" class=\"wp-image-6605\" srcset=\"https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2025\/05\/ZohoDeskBulkUpdate-edited.png 835w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2025\/05\/ZohoDeskBulkUpdate-edited-300x156.png 300w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2025\/05\/ZohoDeskBulkUpdate-edited-768x398.png 768w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2025\/05\/ZohoDeskBulkUpdate-edited-50x26.png 50w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2025\/05\/ZohoDeskBulkUpdate-edited-60x31.png 60w, https:\/\/www.bybrand.io\/docs\/wp-content\/uploads\/2025\/05\/ZohoDeskBulkUpdate-edited-100x52.png 100w\" sizes=\"auto, (max-width: 835px) 100vw, 835px\" \/><\/figure>\n\n\n\n<p>Para atualizar individualmente, em apenas 1 agente, clique no bot\u00e3o <strong>Colar no e-mail<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"video-tutorial\">V\u00eddeo tutorial<\/h2>\n\n\n\n<p>Como prometido, aqui temos um v\u00eddeo completo com as etapas acima.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Email signatures manager for Freshdesk - 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