{"id":6914,"date":"2021-08-30T09:49:48","date_gmt":"2021-08-30T12:49:48","guid":{"rendered":"https:\/\/www.bybrand.io\/blog\/?p=6914"},"modified":"2024-10-28T18:27:10","modified_gmt":"2024-10-28T21:27:10","slug":"updates-august-2021","status":"publish","type":"post","link":"https:\/\/www.bybrand.io\/blog\/updates-august-2021\/","title":{"rendered":"What\u2019s New on Bybrand? August 2021"},"content":{"rendered":"\n

Welcome to Bybrand\u2019s August 2021 release notes.<\/p>\n\n\n\n

This month, we are pleased to introduce integration with the Teamwork Desk and other important improvements which are: cropping an image to exact size in the signature editor, removed the need for Captcha validation for accounts that have purchased a plan, and new law firm email signature template.<\/p>\n\n\n\n

Additionally, we\u2019ve posted a full video for Google Sheets integration on YouTube and updated how Bybrand\u2019s email notifications work.<\/p>\n\n\n\n

Introducing Teamwork Desk integration<\/h2>\n\n\n\n

In July, we introduced integration with Google Sheets, and now in August, we are launching an integration with the Teamwork Desk<\/a>, a simple, and efficient help desk software designed to manage customer queries, saving time and money easily.<\/p>\n\n\n\n

This integration exclusively benefits CSMs (Customer Success Managers<\/em>) and support teams working with the Teamwork Desk. For example, below, you can see how to update an email signature in a Teamwork Desk inbox.<\/p>\n\n\n\n

\"Update<\/figure>\n\n\n\n

When combined with Bybrand, Teamwork Desk is a powerful resource for closing the email communication gap between your company and customers. The unobtrusive integration is effortless to use, allowing your support agents to have a rich and efficient email signature like the example below.<\/p>\n\n\n

\n
\"Help
Assinaturas de e-mail para software de help desk<\/figcaption><\/figure>\n<\/div>\n\n\n

See also:<\/strong> sample email signature for help desk staff<\/a>.<\/p>\n\n\n\n

Support agents still spend a lot of time helping customers with the same kind of questions. However, with a modern email signature on every support ticket in the email channel, you will have the opportunity to build a stronger relationship.<\/p>\n\n\n\n

This new integration allows you to synchronize inboxes directly to Bybrand.<\/p>\n\n\n\n

Further reading:<\/strong> Tutorial on how to activate the integration<\/a>.<\/p>\n\n\n\n

Cropping images to the exact size<\/h2>\n\n\n\n

In the HTML email signature editor<\/a>, you will find a feature that allows you to crop an image to the exact size. This can be useful if your images and icons in the email signature do not comply with the size settings defined in the HTML.<\/p>\n\n\n\n

Email clients that do not adhere to the exact image size using HTML:<\/strong><\/p>\n\n\n\n